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Privacy policy
Last updated: January 3, 2025
Privacy Policy
This Privacy Policy describes how Dreeze (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from weardreeze.myshopify.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect—and have collected over the past 12 months—personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Shopping information including the items you view, add to cart, save to your account (e.g., loyalty points, reviews, referrals, gift cards), or purchase.
- Customer support information including the information you choose to include in communications with us (e.g., messages sent through the Services).
Some features of the Services may require you to directly provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services requested.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we—or third parties we work with—may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also Third-Party Websites and Links below.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide the Services in order to perform our contract with you, including to process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange for shipping, and facilitate returns and exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you choose to use (processed per Shopify’s Privacy Policy and Consumer Privacy Policy).
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes (email, SMS, postal mail) and to show you advertisements for products or services, including tailoring the Services and ads on our Site and other websites. If you are an EEA resident, the legal basis is our legitimate interest in selling our products (Art. 6(1)(f) GDPR).
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. If you believe your account has been compromised, contact us immediately. For EEA residents, the legal basis is our legitimate interest in site security (Art. 6(1)(f) GDPR).
- Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services—our legitimate interests in being responsive, effective, and maintaining our business relationship (Art. 6(1)(f) GDPR).
Cookies
Like many websites, we use Cookies on our Site. For details about Cookies used in connection with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction (our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies. Removing or blocking Cookies can negatively impact your experience and may cause some features to work incorrectly or no longer be available. Blocking Cookies may not completely prevent how we share information with third parties such as advertising partners.
Please note that while your browser may allow you to transmit a “do not track” signal, our Site is not designed to respond to such signals. To learn more, visit allaboutdnt.com.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy, including:
- Vendors and service providers (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners who will use your information in accordance with their own privacy notices.
- When you direct or consent to disclosure (e.g., shipping, social media widgets, login integrations).
- Affiliates or our corporate group (legitimate interests to run a successful business).
- In connection with business transactions (e.g., merger or bankruptcy), to comply with legal obligations (e.g., subpoenas), to enforce terms of service, and to protect or defend the Services and our rights or those of others.
In the past 12 months, we have disclosed the following categories of personal information for the purposes described above:
| Category | Categories of Recipients |
|---|---|
| Identifiers (basic contact details, certain order/account info) | Vendors/service providers; business & marketing partners; affiliates |
| California Customer Records categories (basic contact/order/account info) | Vendors/service providers; business & marketing partners; affiliates |
| Commercial information (orders, shopping info, support info) | Vendors/service providers; business & marketing partners; affiliates |
| Internet/network activity (Usage Data) | Vendors/service providers; business & marketing partners; affiliates |
| Geolocation data (IP-based or other technical measures) | Vendors/service providers; business & marketing partners; affiliates |
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third-Party Websites and Links
Our Site may provide links to third-party websites or platforms. If you follow links to sites not affiliated or controlled by us, review their privacy/security policies and terms. We are not responsible for the privacy or security of such sites, including the accuracy or reliability of information found there. Information you provide in public or semi-public venues (including third-party social platforms) may be viewable by others. Our inclusion of links does not imply endorsement, unless disclosed in the Services.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us personal information, contact us using the details below to request deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure in transit; please avoid insecure channels for sensitive or confidential information.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information (subject to conditions and legal exceptions):
- Right to Access / Know
- Right to Delete
- Right to Correct
- Right of Portability
- Restriction of Processing
- Withdrawal of Consent (where processing is based on consent)
- Appeal (if we decline your request)
- Manage Communication Preferences (unsubscribe from promotional emails; we may still send non-promotional emails about your account or orders)
You may exercise these rights where indicated on our Site or by contacting us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity (e.g., via your email or account details). You may designate an authorized agent to make requests on your behalf; we will require proof of authorization and may need you to verify your identity directly with us. We will respond within timeframes required by law.
Complaints
If you have complaints about how we process your personal information, contact us using the details below. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority (for the EEA, see the list of supervisory authorities on the EU website).
International Users
We may transfer, store, and process your personal information outside the country you live in, including by staff and third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK authority, unless the destination country provides an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, email us at contact.dreeze@proton.me or write to:
Dreeze – Data Protection122 Oakvale Rd
Greenville, South Carolina 29611
United States
For the purpose of applicable data protection laws and unless stated otherwise, Dreeze is the data controller of your personal information.
Website: weardreeze.myshopify.com
Email: contact.dreeze@proton.me